Shipping policy

SHIPPING POLICY

We currently ship orders within India only.

ORDER PROCESSING

Orders are usually processed and dispatched within 1–3 business days after successful payment. Orders are not processed on Sundays or public holidays.

DELIVERY TIME

After dispatch, delivery generally takes 5–10 business days, depending on the customer’s location and courier availability. Delivery timelines are estimates and may be affected by weather, public holidays, courier delays, or other circumstances beyond our control.

SHIPPING CHARGES

Any applicable shipping charges will be displayed at checkout before the order is confirmed.

ORDER TRACKING

Once your order has been dispatched, tracking details will be shared through email, SMS, or WhatsApp, where available.

CORRECT DELIVERY DETAILS

Customers must provide a complete and accurate delivery address and contact number. KNGP Jewels will not be responsible for delays or failed deliveries caused by incorrect or incomplete information.

DAMAGED OR WRONG PRODUCTS

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. An unboxing video recorded from the beginning, without cuts or edits, is required to verify the claim.

CONTACT US

For shipping-related questions, contact us at kngpjewels15@gmail.com.