Refund policy
RETURN AND REFUND POLICY KNGP Jewels accepts return requests only when an item is damaged, defective, or different from the item ordered.
REPORTING AN ISSUE
Please inspect your order immediately after delivery. Contact us within 48 hours of delivery if your item is damaged, defective, or incorrect.
Please provide:
• Your order number
• Clear photographs of the item and packaging
• A complete, continuous unboxing video showing the unopened parcel, shipping label, and product
Requests made after 48 hours may not be accepted. Please do not send any item back without contacting us and receiving approval.
ELIGIBILITY
To qualify for a return, the item must be unused, unworn, and returned with its original tags, packaging, accessories, and invoice or proof of purchase.
RETURNS NOT ACCEPTED
We do not accept returns or exchanges for:
• Change of mind
• Colour, size, or design preference
• Minor variations caused by lighting, photography, screen settings, or handcrafted detailing
• Items that have been worn, used, altered, damaged after delivery, or returned without their original packaging
• Sale, discounted, clearance, or gift-card purchases
• Hygiene-sensitive jewellery, except when received damaged, defective, or incorrect
REPLACEMENTS AND REFUNDS
After reviewing your request, we will inform you whether it has been approved. If approved, we will first offer a replacement, subject to availability.
If a replacement is unavailable, a refund will be issued to the original payment method after the returned item has been received and inspected. Banks and payment providers may require additional time to process the refund.
RETURN SHIPPING
For an approved damaged, defective, or incorrect item, KNGP Jewels will provide return instructions and bear the reasonable return-shipping cost. Items returned without prior approval may not be accepted.
CONTACT US
For return-related questions, please contact us using the email address listed in our Contact Information.
Nothing in this policy limits any rights or remedies available to customers under applicable consumer-protection law.